We handle the setup for you, ensuring your trackers are pre-loaded and ready to go. Our dedicated support team will guide you through the process to get you up and running smoothly.

Yes, a business account allows you to create multiple sub-users and, if needed, assign them to different branches for better account management.

Yes, reports can be scheduled to generate and be emailed daily, weekly, or monthly. You can run reports based on individual
trackers/vehicles, groups, or even branches. Additionally, you can customise report fields to display only the most relevant data for your needs.

Within 24 hours of creating your account, driver behaviour alerts will be set up. To receive these alerts and access the driver behaviour widget, simply activate the device using the commands function. Select the driver behaviour alerts you wish to receive and activate them by sending the "On" command. If you wish to disable driver behaviour analysis, you can use the "Stop" command at any time.

The "Send Command" symbol </> can be found on the live tracking screen on both the website and the app. For Android users, it may be hidden behind the three-dot menu.

If you encounter any issues, please contact us at support@trustedtrackers.com, and we’ll be happy to assist you.

Simply log in to your TrackMaster Pro account and connect the tracker to your vehicle. For the best results, complete the initial setup outdoors in an open area to ensure a strong GPS signal and mobile network connection. The device may take a few minutes to establish a connection, but in most cases, it syncs within 30 seconds. Once connected, you're ready to start tracking!

Absolutely! You can customise screen access permissions, granting or restricting access to specific screens or modules. This ensures users only see the sections relevant to their job roles.

Private Mode allows you to set a specific time range during which a company vehicle can be used for personal use. During this time, tracking is disabled, ensuring privacy while the vehicle is off duty.

Yes, the dashboard provides quick access to key insights, including fleet status, alerts, and driver behaviour. You can customise the display by selecting the widgets most relevant to you. Additionally, the tracking screen allows you to monitor your fleet’s movements in real time.